Butt Baby Return Policy
Easy 10-Day Returns & Free Cancellation
Changed your mind? No problem. Send it back within 10 days of delivery. We pick it up from your door and refund the full product price.
Full product price back. No hidden cuts.
Our return promise
- 10 Days
- to return, from delivery
- ₹0
- pickup charge, we come to you
- 100%
- of the product price refunded
- 3 Days
- to start your refund
COD and express delivery charges are not refunded.
Return window by product
Every Butt Baby product and accessory can be returned within 10 days of delivery. Check what we accept below.
Sit & Go Kids Ride-On Suitcase
10-Day ReturnUnused, in original packaging, within 10 days of delivery.
Return conditions
We accept
- Brand-new, unused condition
- Original box, tags, seat belt and dust cover included
We can't accept
- Used, scratched or dented suitcases
- Missing parts, tags or packaging
Get Going Stroller to Scooter
10-Day ReturnUnused, in original packaging, within 10 days of delivery.
Return conditions
We accept
- Brand-new, unused condition
- Original box, guard rail, T-bar and all parts included
We can't accept
- Used, scratched or damaged strollers
- Missing parts, tags or packaging
Baby Carrier Hip Seat
10-Day ReturnUnused, in original packaging, within 10 days of delivery.
Return conditions
We accept
- Brand-new, unused condition
- Original packaging, tags, sling band and shopping bag included
We can't accept
- Used, washed or stained carriers
- Missing parts, tags or packaging
SnoozeAway Inflatable Bed
10-Day ReturnTry it at home. Return it clean and undamaged within 10 days of delivery.
Return conditions
We accept
- You can inflate, test and try it at home
- Clean, undamaged and in sellable condition
- Pump, backpack and original packaging included
We can't accept
- Beds used in a pool, at the beach or in water
- Punctures, cuts, leaks or misuse
Accessories
10-Day ReturnSuitcase cover, safety harness, jacket bag, extender belt, food tray, sibling connector and travel bag.
Return conditions
We accept
- Brand-new, unused condition
- Original packaging and tags included
- Bought on their own or with a Butt Baby product
We can't accept
- Used or damaged accessories
- Missing parts, tags or packaging
How to return your order
Message us on WhatsApp within 10 days of delivery. We take care of the rest.
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Message us on WhatsApp
Within 10 days of delivery, send your order ID and the reason for the return.
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Send a short packing video
Pack the product with all its parts and record a short video. It helps us confirm everything is there, so your refund goes through smoothly.
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We pick it up for free
We arrange the pickup from your address. Please don't ship it yourself. If a pickup fails, your return window stays safe.
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Quality check and refund
Once the product reaches us and passes the check, we start your refund within 3 working days.
What you get back
We don't cut anything from the product price for a return.
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Refunded
Product price
Full price, nothing cut for the return.
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Free
Return pickup
We arrange it and pay for it.
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Not refunded
COD charge
Pay online next time to skip this charge.
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Not refunded
Express delivery charge
This goes to the courier for the faster delivery.
Refund within 3 working days
Counted from the day the returned product reaches us and passes the check.
How to cancel an order
We ship fast, so call us as soon as you can if you want to cancel.
Free cancellation
Call customer care as soon as possible. There is no charge, and prepaid orders get a full refund. We ship fast, so the sooner you call, the better.
Request a return to origin (RTO)
A shipped order can't be cancelled, but you can call us to send it back to us. It's free. Once it reaches us, prepaid orders get a full refund within 3 working days. For COD orders, there is nothing to pay.
Mon to Sat, 10:30 AM to 5:30 PM
Return conditions
- Return within 10 days of delivery. The window for each product is shown above and may change by product.
- Accessories have the same 10-day return, whether bought on their own or with a product.
- Products must be brand-new and unused, with all original packaging, tags and accessories.
- Send a short packing video before the pickup.
- Pickups are arranged only by Butt Baby. Self-shipped returns are not accepted.
- If a pickup fails, your return stays within the window, unless the address or phone number was wrong or no one was available.
- Returns that don't pass the quality check are sent back to you.
- The full product price is refunded. COD and express delivery charges are not refunded.
- Refunds start within 3 working days of the product reaching us and passing the check.
Return and refund questions
How do I start a return?
WhatsApp us on +91 62892 95008 within 10 days of delivery with your order ID and the reason for the return. We will guide you from there.
Can I send the product back myself?
No. Please let us arrange the pickup. Our courier partner covers any damage on the way back, which a self-shipped parcel does not get.
What if the pickup fails?
Your return stays within the window, so don't worry. We will try again. This doesn't apply if the address or phone number was wrong, or no one was available.
Why do you ask for a packing video?
The video shows that every part is in the box. It helps us finish the quality check quickly and send your refund without back-and-forth.
When will I get my refund?
Within 3 working days of the product reaching us and passing the quality check. Prepaid orders are refunded to the original payment method. For COD orders, share your UPI or bank details with customer care.
Is the COD charge refunded?
No. The COD charge and any express delivery charge are not refunded. The full product price is. Paying online avoids the COD charge.
Can I cancel an order after it is shipped?
It can't be cancelled, but you can call customer care to request a return to origin (RTO). It's free, and prepaid orders are refunded once the product reaches us.
Can I return an accessory?
Yes. Every accessory comes with the same 10-day return, whether you bought it on its own or with a Butt Baby product.