• Butt Baby-Seat is committed to deliver to you high-quality, thoughtfully-designed premium products. However, if you happen to receive a damaged product or the product that you did not place an order for, we initiate a pick-up and deliver a brand-new product at your doorstep. These orders cannot be cancelled.
  • For damaged products, please kindly mail us within 72 hours of product delivery with images and we will get back to you.
  • However, if you receive the product in perfect condition and you do not like it and wish to return our product due to any subjective / unknown reason you may initiate a return request by writing to us on our WhatsApp number – 6289295008  within 10 days of order delivery  and we will arrange a pick-up for the same and Refund you the Full Amount.
  • Kindly pack the shipment just the way how it arrived, it needs to be packed in its original packaging with the manual. A fee will be deducted if all are not sent also click a small video while handing the product over to the delivery agent. This video needs to be sent to us over WhatsApp. Once we receive the product, we will run a quality control check and refund the full amount by within 15 days.
  • Any damage to the product will disqualify you for a refund and we will not be able to re-ship the old product back to you.